Expertise

Zami combines research, strategy, and facilitation to spot where a brand's promise, people, and products fall out of sync, and bring them back together for lasting success.

  • Qualitative and quantitative studies that show teams where to focus next.

    Stakeholder Research • Market Research • User Research • Ethnographic Studies • Experience Audits • Qualitative & Quantitative Surveys

  • Clear, persuasive, and inspiring blueprints that unite teams behind shared visions for their work.

    Strategic Planning • Brand Strategy • Product Strategy • Program Design • Culture Strategy • Organizational Design • Keynote Presentations

  • Structured conversations that build shared understanding and enable collective decision making. 

    Team Offsites • Leadership Offsites • Design Sprints • Board Updates • Panels & Roundtables

Experience

The logo of AES, a global energy company

Working with 400+ people in 9 countries to build a new energy brand focused on renewables.

The logo of Apple, a major consumer technology company.

Facilitating a series of design sprints for Apple’s leadership team to define a shared vision for the future of retail.

Logo for Giving Gap, a data-based on Black-led non-profits in the United States.

Partnering with co-founders to turn a viral spreadsheet into a living database of Black non-profits.

Logo for Google, a major technology company.

Combining research and storytelling to align product and engineering teams behind a shared vision Google Shopping.

Logo for the Mellon Foundation, a philanthropic grant maker focused on the arts and humanities.

Collaborating with new leaders to build an online presence reflective of their commitment to social justice.

Logo for The New York Times, a major American news organization.

Translating an executive commitment to inclusion into a fairer culture and more accessible products.

Logo for the Steve Jobs Archive, the authoritative home for Steve's story and a resource to help new generations make their own mark.

Conducting user research, product strategy, and program design for a new kind of archive.

Logo for New York Magazine, a major American magazine.

Leading research and strategy for a new mobile app that helps readers get more out of their subscriptions.

Logo for Wikimedia Foundation, the non-profit host of online collaboration projects like Wikipedia.

Aligning hundreds of thousands of editors behind a new brand narrative to guide their work.